Refunds & Returns
Thanks for shopping with Cimarron Valley Outfitters LLC. Regardless of whether you purchased wool, outer garments, or one of our luggage products, we want you to be completely satisfied with your purchase. Outlined below are our policies on refunds and returns.
You have 14 calendar days from the date your item was delivered (or purchased if shopping a retail partner) to return for any reason. To be eligible for a return, your item must be unused, in the original packaging and in the same condition you received it. Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after receiving and inspecting the item. If your return is approved, we will initiate a refund to your credit card (or other method of payment). The refund may take up to 5-7 days to process based on your card issuer's policies.
You are responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have questions on how to return your item, please contact us: firstname.lastname@example.org