In-stock merchandise
Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm ET will be shipped the next business day.

Backorders
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Multiple shipments
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Orders over $500
Orders with a subtotal of $500 or more cannot be shipped to P.O. Boxes. These items must be sent to a street address and require signature confirmation. 

Shipping to multiple addresses
If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.

Carriers
J.H. Stillman LLC uses 3 different carriers to make sure your items arrive to you on time. Within the continental United States, our default carrier is USPS Priority Mail. 

• FedEx

• UPS (United Parcel Service)

• USPS  (United States Postal Service)

Thanks for shopping with JH Stillman LLC. Regardless of whether you purchased wool, books, or one of our handmade products, we want you to be completely satisfied with your purchase. Outlined below are our policies on refunds and returns. 

Returns: 

You have 14 calendar days from the date your item was delivered (or purchased if shopping a retail partner) to return for any reason.  To be eligible for a return, your item must be unused, in the original packaging and in the same condition you received it. Your item needs to have a receipt or proof of purchase. 

Refunds: 

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after receiving and inspecting the item. If your return is approved, we will initiate a refund to your credit card (or other method of payment). The refund may take up to 5-7 days to process based on your card issuer's policies. 

Shipping: 

You are responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.